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Urgent! Mobile Voice Specialist at Telecel Ghana Career Opportunity with Confidential in Ghana

Mobile Voice Specialist at Telecel Ghana



Job description

Role purpose: To create value on Telecel Ghana’s mobile voice services, drive mobile revenue, grow customers (acquisition, upsell, retention) and drive usage.

Key accountabilities and decision ownership

  • Achieve Subscriber and Revenue targets for Mobile voice and implement strategies to achieve the targets

  • Work closely with the product and services team to derive maximum value along the product life cycle

  • Identifying market trends, Evaluation, and selection of products for future roadmap

  • Drive major voice KPIs (Customer, usage, revenue)

  • Grow voice Penetration to desirable levels according to business objectives

  • Coordinate business activities on National roaming to drive maximum revenue impact

  • Generate regular reports (daily, weekly, monthly) to monitor KPIs performance and offer insights for decision making

  • Conduct in-depth and complex analysis to understand customer behaviour along the product life cycle

  • Monitor the pre- and post-launch performance of products in relation to generated revenue and customer satisfaction.
  • Core Competencies, Knowledge And Experience

  • Excellent commercial knowledge in identifying growth opportunities and maximising customer value

  • Good experience in product management and strategic planning.

  • Excellent interpersonal and presentation skills and the ability to communicate and negotiate with stakeholders at all levels (internal and external)

  • Strong knowledge on Telecommunications systems to be able to come up with innovative products

  • Strong business acumen, with experience driving business performance and KPIs

  • Strong analytical and problem-solving skills maintaining high accuracy with attention to details.

  • Significant leadership experience and ability to build and maintain effective working relationships.
  • Must Have Technical / Professional Qualifications

  • University Degree in Information Technology / Computer Science / Business Administration / Marketing or any relevant field

  • 2-5 years of experience in the Telecommunications or the ICT industry

  • Other Marketing or Product Management certifications will be an added advantage

  • Possess very good reporting skills.

    – Easy use of software such as Tableau, Power BI, MS Excel, MS WORD, and MS POWERPOINT, etc.

  • Proficiency in other SQL will be a huge advantage

  • Strong analytical skills and ability to model data, clean data, build business cases, data models and projections, draw insights from data trends etc.

  • Required Skill Profession

    Business Operations Specialists



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