Role purpose: To create value on Telecel Ghana’s mobile voice services, drive mobile revenue, grow customers (acquisition, upsell, retention) and drive usage.
Key accountabilities and decision ownership
Achieve Subscriber and Revenue targets for Mobile voice and implement strategies to achieve the targetsWork closely with the product and services team to derive maximum value along the product life cycleIdentifying market trends, Evaluation, and selection of products for future roadmapDrive major voice KPIs (Customer, usage, revenue)Grow voice Penetration to desirable levels according to business objectivesCoordinate business activities on National roaming to drive maximum revenue impactGenerate regular reports (daily, weekly, monthly) to monitor KPIs performance and offer insights for decision makingConduct in-depth and complex analysis to understand customer behaviour along the product life cycleMonitor the pre- and post-launch performance of products in relation to generated revenue and customer satisfaction. Core Competencies, Knowledge And Experience
Excellent commercial knowledge in identifying growth opportunities and maximising customer valueGood experience in product management and strategic planning.Excellent interpersonal and presentation skills and the ability to communicate and negotiate with stakeholders at all levels (internal and external)Strong knowledge on Telecommunications systems to be able to come up with innovative productsStrong business acumen, with experience driving business performance and KPIsStrong analytical and problem-solving skills maintaining high accuracy with attention to details.Significant leadership experience and ability to build and maintain effective working relationships. Must Have Technical / Professional Qualifications
University Degree in Information Technology / Computer Science / Business Administration / Marketing or any relevant field2-5 years of experience in the Telecommunications or the ICT industryOther Marketing or Product Management certifications will be an added advantagePossess very good reporting skills.
– Easy use of software such as Tableau, Power BI, MS Excel, MS WORD, and MS POWERPOINT, etc.Proficiency in other SQL will be a huge advantageStrong analytical skills and ability to model data, clean data, build business cases, data models and projections, draw insights from data trends etc.